General terms of use:

By submitting an order on our website you agree to these terms of sale. During the online order process you will be asked to agree to these terms and we are unable to accept any order unless you do so.

UNDER THE PROVISIONS OF THE LICENSING ACT 2003, IT IS AN OFFENCE FOR PERSONS UNDER 18 YEARS OF AGE TO PURCHASE OR ATTEMPT TO PURCHASE ALCOHOL. IT IS ALSO AN OFFENCE FOR ANYONE TO PURCHASE OR ATTEMPT TO PURCHASE ALCOHOL FOR SOMEONE UNDER 18 YEARS OF AGE.

By submitting your order you confirm that you are over 18 years of age. If the order is to be sent to an alternative delivery address, the recipient must also be above 18 years of age and may be asked for proof of their age upon delivery.

Any images provided on this website are for illustrative purposes only and may not be a true representation of how the product currently looks – an older vinatge for example. We do endeavour to keep the text description of the product up to date and this will reflect the product as it is currently available.

Prices:

All wine prices on this site are per 75cl bottle and spirits 70cl unless otherwise stated. Prices include UK duty and VAT at the current rate. Whilst we make every effort to ensure prices on our site are correct, prices may change from time to time due to circumstances beyond our reasonable control. These may include, but are not limited to, increases in duty, VAT or other taxes or adverse currency fluctuations. Should this be the case, we will contact you prior to completing your order to advise you of the difference in price.

All prices shown on the site are valid for online orders only and are not applicable to transactions made in person at our shop.

Substitutes:

From time to time we may not be able to offer the product advertised on our website and may, therefore, offer a substitute. This may be a different vintage or another comparable product. We will endeavour to contact you regarding this using the details you provide. If we are unable to contact you and send a substitute you have the right to return this to us. Please notify us upon receipt and we will arrange the return. We will refund any postage costs incurred.

Payment:

All goods must be paid for in full before dispatch.

Payment is to be made online through HSBC Secure ePayments. Should you wish you may also pay by card over the phone.

We reserve the right to request alternative means of payment (such as bank transfer) for large orders.

Delivery:

All deliveries must be thoroughly checked for breakages and shortfalls at the time of delivery before being signed for. We are unable to reimburse for any breakages or shortfalls unless they are advised to the delivery driver upon delivery.

Any shortfalls or breakages must also be reported to The Bottle Bank within 3 working days of receiving the delivery.

Export Restrictions

We are only able to deliver to UK addresses and regret we are unable to ship to Northern Ireland through our website at this time.

Cancellations/Returns

You must notify us of any problems with your order as soon as possible either by email or by phone on 01326 218 319.

We will provide a full refund for any wine which is deemed to be out of condition. We may require the wine to be returned to us and will refund any postage costs incurred.

We will refund any missing or damaged items provided the delivery driver is notified at the time of delivery and we are notified within 3 working days of delivery.

Under Distance Selling Regulations, you may cancel your order for any reason within 7 days of receiving the goods. We will refund the full amount paid however you will be liable for the postage costs incurred in returning the goods to us.

All orders placed on this site are processed by The Bottle Bank, 2 Tidemill House, Discovery Quay, Falmouth, TR11 3XP.

We reserve the right to cancel an order at any time and for any reason. If this is the case, you will be notified and your payment refunded in full.

A written copy of these conditions is available upon request.